Billing Terms and Conditions

Last Updated: 26/11/2025

This Payment Policy explains how payments are accepted and processed when you make a purchase at Astelle, operated by JP Global Goods Limited. All customers must agree to this policy when placing an order on our website.

1. Accepted Payment Methods

To ensure a smooth and secure checkout experience, we accept the following payment methods:

Credit & Debit Cards

  • Visa

  • MasterCard

  • American Express

  • Other major card providers accepted via our payment gateway

Digital Wallets

  • PayPal

  • Apple Pay

  • Google Pay
    (Availability may vary depending on your device and browser)

Buy Now, Pay Later Services

Where available, UK-approved instalment or “buy now, pay later” options may be offered at checkout.

Bank Transfers

Available only for bulk or wholesale orders.
Please contact support@astelle.co.uk for instructions.

All payments are processed in Great British Pounds (£ GBP).

2. Payment Processing

  • Full payment is required at the time of purchase.

  • Orders are not processed or dispatched until the payment has been successfully authorised and received.

  • If a payment fails or is declined, the order will not be confirmed and will automatically be cancelled by the system.

3. Pricing & Currency

  • All prices displayed on our website are in GBP (£).

  • Prices may change without notice.

  • Applicable VAT and any relevant shipping fees (if applicable) are calculated and clearly displayed at checkout before you complete your purchase.

4. Secure Payment Processing

We prioritise the safety of your financial information.

  • Our website uses industry-standard SSL encryption to protect your data.

  • Payments are processed through trusted third-party gateways such as Shopify Payments and PayPal.

  • We do not store your payment card details on our servers. Sensitive financial data is handled securely by certified payment processors.

5. Refunds & Chargebacks

  • Refunds are issued strictly in accordance with our Return & Refund Policy.

  • If you experience any issues with your order, please contact us before opening a dispute or chargeback—we’re here to help and resolve any concerns quickly.

  • Unauthorised or fraudulent chargebacks may result in account suspension, and we reserve the right to challenge such claims with the payment provider.

6. Fraud Prevention

To protect our customers and our business, Astelle may:

  • Cancel or hold orders that appear suspicious

  • Request additional identity verification for high-value or flagged transactions

  • Decline orders that do not meet our security checks

These measures help prevent fraud and ensure safe shopping for everyone.

7. Contact Us

If you have any questions about payments, billing, or transaction security, you can contact us using the information below:

Store Name: Astelle
Legal Entity: JP GLOBAL GOODS LIMITED
Registered Address:
Grosvenor House
11 St Paul's Square
Birmingham
B3 1RB
United Kingdom

Email: support@astelle.co.uk
Phone: +44 7564 428800
Customer Service Hours: Monday–Friday, 9:00 AM – 5:00 PM (GMT/BST)
Response Time: 1–2 business days