Shipping policy
Last updated: 26/11/2025
At Astelle (operated by JP GLOBAL GOODS LIMITED), we are committed to providing a fast and reliable delivery experience for all customers within the United Kingdom. This Shipping Policy explains our delivery methods, handling times, service levels, and customer support process.
Shipping Locations
This policy applies to all orders shipped within the United Kingdom, including England, Scotland, Wales, and Northern Ireland.
Delivery times reflect international sourcing combined with UK delivery standards.
Products may be shipped from approved manufacturing or logistics partners outside the United Kingdom before final delivery to customers.
Astelle remains fully responsible for order fulfilment, customer service, and delivery support for all orders placed on astelle.co.uk.
Delivery Method & Times
All orders are shipped using a tracked delivery service, which provides end-to-end tracking and delivery notifications by email and/or SMS.
Below is the full delivery timeline:
| Step | Timeframe | Details |
|---|---|---|
| Order Cut-Off Time | 3:00 PM (GMT/BST) | Orders placed after 3:00 PM are processed the next business day. |
| Order Handling Time | 1–2 business days | Time required to process, quality-check, and package your order (Monday–Friday). |
| Transit Time | 6–8 business days | Estimated shipping time once the order has been dispatched. |
| Estimated Total Delivery | 7–10 business days | Total estimated time from order placement to final delivery. |
Delivery times are estimates and may vary due to seasonal peaks, holidays, or courier-related delays.
Shipping Costs
We offer clear and simple shipping:
-
Free Shipping on all orders within the United Kingdom
(No minimum order required.)
There are no hidden fees or additional charges.
Tracking Your Order
Once your order has been dispatched, you will receive an email containing your tracking number.
You can monitor your parcel through:
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The tracking link provided in your dispatch email
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Our Order Tracking page on the Astelle website
Delivery Issues
If you experience any problems with your delivery — such as delays, missing parcels, or orders marked as delivered but not received — please contact us immediately.
We will communicate with the delivery service provider on your behalf to resolve the issue quickly.
You can reach us for assistance regarding:
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Tracking updates
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Lost items
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Delivery delays
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Damaged items on arrival
Questions?
If you need help with shipping or delivery, our support team is here to assist you.
Contact Information
Store Name: Astelle
Legal Entity: JP GLOBAL GOODS LIMITED
Address: Grosvenor House, 11 St Paul's Square, Birmingham, B3 1RB
Email: support@astelle.co.uk
Phone: +44 7564 428800
Customer Service Hours: Monday–Friday, 9:00 AM – 5:00 PM (GMT/BST)
We aim to reply within 1–2 business days.