Terms of service

Last Updated: 26 November 2025

Welcome to Astelle. These Terms of Service ("Terms") govern your use of astelle.co.uk and any services we provide. By accessing the Site or making a purchase, you agree to these Terms.

The Site is operated by JP Global Goods Limited, trading as Astelle.

1. Online Store Terms

By using our Site, you confirm that:

  • You are at least the legal age of majority in your country, or

  • You are using the Site with permission from a parent/guardian

You must not use the Site for unlawful or unauthorised purposes, and you must not transmit harmful code or malware.

2. General Conditions

We may refuse service to anyone at any time.

Content you submit (excluding payment details) may be transferred unencrypted across networks. Payment information is always encrypted.

You must not copy, reproduce, or exploit any part of the Service without written permission.

3. Accuracy of Information

We aim for accuracy but cannot guarantee all Site information is complete, current, or error-free. Content is provided for general informational use.

4. Modifications to Services and Prices

Product prices and services may change without notice. We may modify or discontinue the Service at any time.

5. Products and Services

Some products may be available in limited quantities or exclusively online.

We aim to display product colours and details accurately but cannot guarantee how they appear on your device.

We may limit product sales or quantities on a per-customer basis.

Returns are subject to our Refund & Return Policy.

6. Billing and Account Information

We reserve the right to cancel or limit orders placed under the same account, payment method, or address. If an order is modified or cancelled, we will notify you.

You agree to provide accurate and current billing, contact, and shipping information.

7. Third-Party Tools

We may provide access to third-party tools on an "as is" basis. Your use of these tools is at your own risk and subject to the provider’s terms.

8. Third-Party Links

We are not responsible for third-party content or websites linked from our Site. Please review their policies before interacting with them.

9. User Comments and Submissions

If you submit comments or suggestions, you grant us the right to edit, publish, and use them without obligation to:

  • Maintain confidentiality

  • Provide compensation

  • Respond to submissions

You are responsible for ensuring your comments do not violate third-party rights.

10. Personal Information

Your submission of personal data is governed by our Privacy Policy.

11. Errors and Inaccuracies

We may correct errors in pricing, descriptions, promotions, or availability at any time.

12. Prohibited Uses

You must not use the Site:

  • For unlawful or fraudulent purposes

  • To infringe intellectual property rights

  • To harass, abuse, or harm others

  • To transmit malware or malicious code

  • To collect data unlawfully

  • To interfere with security features

Violation may result in termination of access.

13. Disclaimer and Limitation of Liability

We do not guarantee uninterrupted or error-free service.

We are not liable for any damages arising from:

  • Use of the Site or Services

  • Errors, omissions, or interruptions

  • Third-party content or tools

14. Indemnification

You agree to indemnify Astelle and its affiliates from claims arising from your breach of these Terms or misuse of the Site.

15. Severability

If any clause of these Terms is found invalid, the remaining provisions remain enforceable.

16. Termination

These Terms remain active until terminated. We may suspend or terminate your access at any time for violations.

17. Entire Agreement

These Terms and any additional policies constitute the full agreement between you and us.

18. Governing Law

These Terms are governed by the laws of England and Wales.

19. Changes to Terms

We may update these Terms at any time. Continued use of the Site indicates acceptance of changes.

20. Contact Information

Store Name: Astelle
Legal Entity: JP Global Goods Limited
Address: Grosvenor House, 11 St Paul's Square, Birmingham, B3 1RB, United Kingdom
Email: support@astelle.co.uk
Phone: +44 7564 428800
Hours: Monday–Friday, 9 AM – 5 PM (GMT/BST)